Customer Service Lead

Key Responsibilities:

• Lead and support a team of customer service executive, include of training and performance monitoring.
• Ensure high levels of customer satisfaction by maintaining service standards.
• Handle complex customer complaints and provide timely solutions.
• Conduct onboarding and regular training sessions to ensure the team stay updated on products and services.
• Work closely with other departments to address customer needs.
• Analyze customer feedback to drive process improvements.

Requirements:

• Strong leadership and conflict-resolution skills.
• Proven 4 years experience in customer service with at least 2 years in a supervisory role.
• Proficiency in at least one Asian language is required, as this role involves direct communication with clients and partners in Asia.
• Excellent verbal and written communication skills.