Customer Service Executive

Key Responsibilities:

• Respond promptly and professionally to customer inquiries.
• Resolve customer complaints efficiently while maintain high level of customer satisfaction.
• Provide end to end user guidance to customers.
• Document all customer interactions and maintain a records of customer in the systems.
• Report recurring issues to the technical support team for further action.
• Collaborate with other departments to resolve customer inquiries and improve service quality.
• Follow up on customer feedback and ensure concerns are addressed promptly.
• Maintain up-to-date knowledge of company products and services.

Requirements:

• Proven 1 year of experience in customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem solving and conflict resolution ability.
• Proficiency in at least one Asian language is required, as this role involves direct communication with clients and partners in Asia.